Client Services

The needs of our clients are at the heart of everything we do.

 

We continually improve our products and services based on client requirements.

 

We listen to feedback and we act on it!

 

We ensure that we are always at the end of a phone or email and in the future we will hopefully be able to offer those valuable face-to-face sessions in a COVID-safe environment.

 

CHECK OUT SOME OF THE WAYS OUR CLIENT SERVICES TEAM CAN ASSIST YOU BELOW

 

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Account
Management

 

Our account managers are here to ensure you have a great customer experience, supporting you with direction on your marketing strategy, helping you to solve the challenges you’re facing and providing you with solutions that will improve the way you do business. 

 

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Software
Support

 

Monday-Friday | 9am-5.30pm
(and out of hours for emergencies)
Our support team are at the end of the phone or on email to help you get the most out of your software applications and ensure our websites have 99.9% uptime.

 

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Software
Training

 

Included in your monthly subscription cost, training is available for all users of the system at any time – whether you just need a refresher on a particular feature of the CMS, or need to train up a new colleague.

 

THE IMS SUBSCRIPTION

 

Much more than just hosting!

 

The full monthly IMS subscription covers everything from domain renewals, hosting, training, account management, support and the licence fee for using the IMS software so you can update your website yourself. However, if you feel you don’t need our full service, that’s fine too.

 

 

Our platform – your way

 

We can offer you different subscription levels with different service levels to best suit the needs of you and your business. As your business grows you might need to add on different modules - such as ecommerce or marketing automation. Just speak to your Account Manager about how we can help.

WOULD YOU LIKE A MEETING TO DISCUSS FURTHER?

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